Jamp Pharma Hiring For QA Dept

Jamp Pharma Hiring For QA Dept

Jamp Pharma Hiring For QA Dept

Dept: Quality Assurance -Complaints

Position: Senior Executive / Assistant Manager

Experience: 4 - 8 years

Qualification: B. Pharma / M. Pharma

Location: Ahmedabad

Job Role: 

• Evaluates new market complaints daily and communicates them to the various manufacturing
• partners, determines the criticality of complaints and makes appropriate recommendations.
• Escalates critical complaints and those with the potential to affect an entire batch or multiple
• batches.
• Conducts risk assessments for quality complaints, sampling to determine the percentage of
• products affected by complaints (AQL), if required.
• Reviews batch release records involved in quality complaints to document relevant information
• in complaint reports.
• Examines retained and complaint samples and documents observations in the complaint report.
• Conducts internal investigations for complaints not related to product manufacturing or
• packaging.
• Sends complaint samples to manufacturing partners and follows up on investigation requests
• with manufacturing partners.
• Evaluates investigation reports received from manufacturers and requests additional
• explanations when necessary, completes complaint reports and proposes preventive and/or
• corrective actions (CAPA), if applicable and analyzes complaint trends and escalates information
• as required.
• Keeps the complaint tracking system up to date and ensures justified extension requests are
• made before deadlines.
• Ensures the timely closure of complaints and CAPAs, develops and maintains key performance
• indicators (KPIs) for the complaints and CAPA sector to provide support for investigations, as
• needed. Promotes quality on a daily basis

Send profile at: sjani@jamppharma.com